Refund Policy

Damaged Orders

If your shipment arrives damaged or compromised, please contact us within 48 hours of carrier delivery with photographic evidence of the sealed vial container.

Incorrect Items

If you receive an incorrect item that does not match your order, we will promptly dispatch a replacement vial at no additional cost.

Refund Eligibility

Refund requests are reviewed on a case-by-case basis by our logistics team.

Non-Refundable Items

Products opened, used, reconstituted, or handled outside our strict climate storage guidelines are strictly non-refundable due to quality control safety protocols.